What the platform does

One platform, all three

A customer who orders and follows it, a merchant who runs their kitchen from one screen, and a courier who works to clear rules. Everything listed here is in the product today.

For customers

Order, follow, pay

Live tracking

Your courier on the map, with an arrival time that updates itself as they move.

Pay how you like

Mada, Apple Pay, STC Pay, your wallet balance — or cash at the door.

A wallet in the app

Top it up and pay from it, with every movement listed and refunds returned to it on a cancellation.

Promo codes

Platform-wide and store-specific codes, applied to your basket total.

Rate the store and the courier

Your rating after each order is read by both the kitchen and the courier.

Reorder in one tap

Repeat anything from your history without rebuilding the basket.

For merchants

A console for your kitchen

Orders as they arrive

Receive, accept, prepare and mark ready from one screen — the courier is dispatched from there.

Your menu, your control

Items, categories, prices, photos and availability — change them whenever, and customers see the change.

Periodic settlement

What you are owed is calculated and settled periodically, with every figure shown to you.

Your numbers

Order count, goods revenue and average rating, on one board.

Opening hours

Set them per day, and pause new orders when the kitchen is full.

Reviews in front of you

Read what customers wrote as they write it.

For couriers

Two ways to work, and you know which is yours

Full-time — employed by Shipnex

A full-time job with Shipnex itself: a fixed salary and a clear income, with no commission that moves week to week.

Freelance — you choose your hours

Work the hours that suit you. Your earnings are calculated as you go and paid out by bank transfer from Shipnex, with a 100 SAR minimum.

Cash custody you can see

Every cash amount you collect is on a ledger: what you hold, and what you have handed over.

Your earnings wallet

Your payments and your earnings history, on one screen in the app.

Dispatched by distance

Orders reach you by how close you are to the store — shorter trips, more of them.

Proof of delivery

A photo at the door — protection for you and for the customer.

Your rating counts

Customer ratings build your standing on the platform.