How do I track my order?
Once the order is confirmed, open «My orders» to follow it step by step: preparing, out for delivery, then delivered. Live courier tracking on the map is coming soon.
Can I change or cancel an order?
Cancelling or changing an order yourself in the app is coming soon. If you need to cancel one now, contact us at admin@shipnex.sa or through support as soon as you can — the store may also reject the order before preparation starts.
Which payment methods can I use?
Cash on delivery is available now. Mada and bank cards, Apple Pay and the Shipnex wallet are coming soon, and we will announce them as soon as they are live.
How do I use a promo code?
In the basket or at checkout, enter it in the «Promo code» field and tap «Apply» — the total updates itself.
How do I become a Shipnex courier?
Apply through the careers page on this site. Once your application is accepted you hand the required documents to the company directly, and when verification is complete your courier app account is activated and you can start accepting orders.
